Frequently Asked Questions

We offer a curated range of sleep aids and home décor inspired by our popular YouTube channel’s Blizzard and Snowstorm Sounds. Our sleep aids include custom-designed sleep masks and earplugs. The home décor section features exclusive wall art and throw pillows that encapsulate the calming essence of nature.

Your security is our priority. We use SSL encryption and partner with trusted payment gateways to ensure that all transactions are processed securely. Look for the padlock icon in the address bar to confirm that you’re on a secure page.

We accept all major credit cards, including Visa, MasterCard, and American Express. We also offer the option to pay via PayPal for additional convenience.

We aim to ship all orders within 2-3 business days. Domestic deliveries usually arrive within 5-7 business days, while international orders may take up to 14 business days, depending on customs procedures in the destination country.

Yes, we ship internationally. Please note that additional import duties or customs charges may apply, depending on your country’s regulations.

We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving the order for a full refund. The item must be in its original condition and packaging. Please visit our “Return Product” tab for more details.

Our 30-day guarantee ensures that you can shop with confidence. If you’re not 100% satisfied with your purchase, simply return it within 30 days for a full refund or exchange. Visit our “30 Days Guarantee” tab for complete details.

We’re committed to providing exceptional customer service. If you have any questions or issues, you can reach out to us via the “Contact Us” page or directly through our “Quality Support” tab. We typically respond within 24 hours.

Yes, we periodically run special promotions and offer exclusive discounts to our DOVADO community. Sign up for our newsletter or follow us on social media to stay updated on upcoming sales and promotions.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery via the courier’s website.